Privacy Policy

Effective Date: 7 September 2026

At TIRU BD (tirubd.com), we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, or contact us.

This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

We may collect the following information when you shop or communicate with us:

  • Name
  • Mobile phone number
  • Delivery address, including district / area
  • Email address, if you provide one
  • Order details, such as products, quantity, and order value
  • Messages sent through our contact form, WhatsApp, Messenger, or Facebook
  • Website usage data, such as pages visited and products viewed

We collect only the information needed to process your order, deliver your products, and provide customer support.

2. How We Use Your Information

We use your information to:

  • Receive, confirm, and process your orders
  • Arrange delivery across Bangladesh
  • Contact you about your order by phone, WhatsApp, or Messenger
  • Respond to questions, complaints, or return requests
  • Improve our website, products, and shopping experience
  • Prevent fraud, spam, or misuse of our services
  • Comply with applicable legal requirements

We do not sell your personal information to third parties.

3. Orders and Cash on Delivery

TIRU BD currently accepts Cash on Delivery. When you place an order, we use your name, phone number, and delivery address to confirm the order and complete delivery.

We may call or message you to verify the order before dispatch.

4. Contact Form and Messages

If you send a message through our website contact form, the details you submit (such as name, phone, email, and message) are stored in our WordPress admin so that our team can reply.

Messages sent through WhatsApp, Facebook, or Messenger are handled on those platforms according to their own privacy policies.

5. Cookies and Analytics

Our website may use cookies and similar technologies to operate the shop, remember your cart, and understand how visitors use the site.

We may use tools such as Google Tag Manager and advertising / analytics pixels (including Facebook / Meta Pixel, where configured) to measure traffic, product views, add-to-cart actions, and purchases. These tools may collect device or browser information and pages you visit.

You can control cookies through your browser settings. Blocking some cookies may affect checkout or cart features.

6. Sharing of Information

We may share necessary information with:

  • Delivery partners, only to complete your shipment
  • Payment or mobile financial service providers, if a refund is processed
  • IT, hosting, or website service providers who help us run tirubd.com
  • Authorities, if required by law

Anyone who receives your information is expected to use it only for the purpose it was shared.

7. Data Security

We take reasonable steps to protect your information against loss, misuse, or unauthorised access. However, no website or internet transmission can be guaranteed as completely secure.

Please keep your order details and any account passwords confidential.

8. How Long We Keep Information

We keep order and customer information for as long as needed to fulfil orders, handle returns or refunds, maintain records, and meet legal or accounting requirements.

Contact-form messages are kept so we can follow up and improve our support.

9. Your Choices

You may contact us to:

  • Ask what personal information we hold about you
  • Request a correction if your details are wrong
  • Request deletion of information that we no longer need to keep

We may need to keep some order records for delivery, refund, or legal purposes.

10. Children’s Privacy

Our website is intended for customers who can place and receive orders. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to Facebook, WhatsApp, Messenger, or other external sites. We are not responsible for the privacy practices of those websites or apps.

12. Policy Updates

TIRU BD may update this Privacy Policy from time to time. The latest version will always be published on our website with a revised effective date where applicable.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

TIRU BD
Website: tirubd.com
Customer Support: +8801521-792659
WhatsApp: +8801521-792659

TIRU BD — Where Tradition Meets Your Style.