Return & Refund Policy

Effective Date: 7 September 2026

At TIRU BD, we value our customers and are committed to providing quality products and a smooth shopping experience. If you receive a wrong, damaged, or defective product, you may request a return or exchange according to the policy below.

1. Return & Exchange Eligibility

A product may be returned or exchanged if:

• You receive a wrong product or wrong item.
• The product is damaged or defective when delivered.
• The product received is significantly different from the product ordered.
• Any important item or accessory included with the order is missing.

Return or exchange requests must be made within 48 hours of receiving the order.

2. Conditions for Return or Exchange

To be eligible for a return or exchange:

• The product must be unused and in its original condition.
• The product must not have any stains, perfume smell, makeup marks, washing marks, or other signs of use.
• Original packaging, tags, labels, and invoice should be kept intact where applicable.
• Sarees must not be cut, altered, stitched, washed, or otherwise modified.
• Jewellery and accessories must not show signs of use, damage, or modification.
• Bags must be returned unused and in their original condition.

3. Change of Mind

We do not normally accept returns simply because a customer has changed their mind or does not like the product after receiving it.

Minor differences in colour may occur due to lighting, photography, or different screen settings and will not normally be considered a product defect.

4. Exchange Policy

If you receive a wrong, damaged, or defective product, TIRU BD may provide an exchange after verifying the issue.

If the same product is unavailable, we may offer:

• An alternative product of similar value, or
• A refund, where applicable.

5. Damaged or Incorrect Product

Customers are requested to inspect the package and product upon delivery whenever possible.

If you receive a damaged or incorrect product, please contact us as soon as possible and provide:

• Order Number
• Clear photos of the product
• Photos of the packaging
• A brief description of the problem

We may request a short video for verification when necessary.

6. Refund Policy

Once the returned product has been received and inspected, we will confirm whether the refund is approved.

If approved, the refund will normally be processed through the original payment method or another mutually agreed payment method.

Refunds may take approximately 3–7 business days to complete after approval. Additional processing time may be required by banks or mobile financial service providers.

7. Delivery Charges

If a return or exchange is required because of an error made by TIRU BD, such as sending the wrong or defective product, the applicable return/exchange delivery cost will be covered by TIRU BD.

For returns caused by customer preference or other customer-related reasons, the applicable delivery or return charges may be borne by the customer.

8. Order Cancellation

An order may be cancelled before it is dispatched, subject to confirmation by TIRU BD.

Once an order has been dispatched, cancellation may not be possible. In such cases, the order will be handled according to our Return & Refund Policy.

9. Non-Returnable Products

Returns or refunds will not normally be accepted for:

• Used, washed, stained, or damaged products
• Products altered, cut, stitched, or modified by the customer
• Jewellery or accessories showing signs of use or damage
• Bags that have been used or damaged after delivery
• Products with missing tags or packaging where applicable
• Products returned after the specified return period
• Clearance or promotional products specifically marked as Non-Returnable

10. How to Request a Return

To request a return or exchange, please contact our Customer Support team and provide your Order Number along with details of the issue.

Our team may initially review photos or videos of the product. Once the product is received, it will be inspected before the final return, exchange, or refund decision is made.

11. Policy Updates

TIRU BD reserves the right to update or modify this Return & Refund Policy when necessary. The latest version will always be published on our website.

Contact Us

TIRU BD
Website: tirubd.com
Customer Support: +8801521-792659
WhatsApp: +8801521-792659

TIRU BD — Where Tradition Meets Your Style.